How can I delete my NUNAV Cargobike account?

Instructions for Deleting Your NUNAV Cargobike Customer Account and Data

Thank you for using Cargobike by Graphmasters. If you wish to delete your account and all associated data, please follow the steps below.

Step 1: Self-Service Account Deletion

You have the option to delete your account directly on the website. To do this, follow these steps:

1. Open the Cargobike app website.
2. Navigate to the account settings (business account).
3. Select the "Delete Account" option.
4. Confirm the deletion by following the on-screen instructions.

Step 2: Contact Our Support (if necessary)

If you have difficulties with self-service deletion or need additional help, you can contact our support.

To request the deletion of your account and all associated data, please send an email to our support at: support@graphmasters.net.

Information to Include in the Email

In your email, please provide the following information:

• Your full name
• Your email address associated with your Cargobike account
• The name of your company or organization, if applicable

What Data Will Be Deleted?

When your Cargobike customer account is deleted, all the following data will be permanently deleted:

• Orders: All your existing and past orders
• Vehicles: All registered vehicles in your account
• Drivers: All driver profiles linked to your account
• Tours: All created tours
• User Accounts: All user accounts including account settings, authentication, and authorization data
• Depots: All depots and depot hierarchies
• Customer Account: Your entire customer account with Cargobike

Exceptions and Retention Periods

There are no exceptions; all the above-mentioned data will be completely deleted. There is no additional retention period beyond the immediate deletion.

For more information and to visit the Cargobike app, click here.