How and where do I manage my NUNAV Courier account?

You can access your NUNAV Courier account via the circle in the upper right corner under "Account Manager"

There you can choose between the following views and make settings:

• Licenses
• Payment
• Billing Data
• Support
  • Cancel Subscription
  • Delete Account

Licenses

Here you can set the maximum allowed number of vehicles. This means you can increase or decrease the number of booked licenses. This number is used for billing. In the lower right corner, you can see the start date of the upcoming service period.

To adjust, click on the "Plus" or "Minus" button at your depot and set the new value. Then confirm this with "Buy a new license" or "Cancel a license". You will then see the new monthly price that we will charge you in the future.
A new license will be billed proportionally until the next billing period. The amount is due immediately.

Payment

In this overview, you can see your stored payment data (credit card or SEPA direct debit mandate) and for the invoice.
Additionally, you can store and adjust your data in this area.
You can adjust the payment method if you want to charge a different credit card, for example. Furthermore, you can change the billing address here if the address has changed due to a move. It is also possible to change the company name that appears in the billing address. Please also make sure to enter your valid VAT ID.

An overview of the currently supported payment methods can be found here.

Billing Data

In this area, you will get an overview of the next upcoming invoice and the associated service period.
You can also view your past invoices. In the overview, you can see the invoice date and the amount. Please refer to the invoice for detailed data, which is also available for download here.
If you have any questions about your invoice, please contact our support.

Support

In the support area, you will find the contact details where you can reach NUNAV Courier Support.
Here you can cancel your NUNAV Courier subscription and delete your account permanently.

Cancel Subscription

You can cancel your subscription by clicking on "Cancel Subscription".

Further information on the topic of cancellation can be found here.

Delete Account

You can of course also delete your NUNAV Courier account. To do this, click on "Delete Account". Your account will be immediately and permanently deleted and cannot be reactivated. This also applies if you delete your account before the end of the service period.