Correct faulty addresses (geocoding)

If an address could not be clearly located, NUNAV Studio marks the stop with a red exclamation mark and the note “Check address: Geocoding confidence is low." Here's how to correct the location.

Identify the Problem

Open the affected stop (order/shipment info). If the geocoding confidence is low, an orange warning appears; the located address often differs from the actual one.

The note appears at the stop as a red or orange/yellow exclamation mark (different warning levels) – both in the timeline and in the order detail. The correction is the same in both cases.

Correct the Location

Use the icons next to the address field to select the source of the location:

• Photon (colored icon) – Geocoder based on OpenStreetMap.
• HERE – Geocoder from HERE.
• LAT/LONG – Enter coordinates directly.
• Pin (next to LAT/LONG) – manually place the point at the correct location on the map.

Type into the address field, and Studio suggests suitable matches (e.g., from Graphmasters data or the map provider). Select the correct suggestion.

Result

After the correction, the warning disappears, the address is complete (e.g., with the correct postal code), and the stop marker is normal again.

Check without warning

A point may be incorrect even if no warning appears – for example, if the geocoder has matched a similarly named street and stored the result as approved with high confidence ("good"). Therefore, please check after each location using Show on the map whether the point matches the entered address – not just whether a warning is absent.

Ongoing tours do not adopt the correction

Already planned orders carry a copy of the old address. A correction to the customer will only take effect from the next tour or the next import. For a tour that has already started, the stop cannot be changed – send the driver directly to the corrected address on that day.

Related Articles

• Understanding the Vehicle List and Tour Timeline
• Manually Assign Orders (Drag & Drop)